CASE STUDY #2

A company operating in a high-stress industry is suffering from excessive absenteeism, sick leave, and staff turnover. It has also received complaints from customers who have noticed conflicts between some of its employees. The Integrity Group receives a call from the Chief Administrative Officer seeking assistance to resolve these problems, particularly since she advises that she doesn’t know the “whole story”.

The Integrity Group undertakes a workplace assessment of all the employees throughout the affected groups. Through the insight gained from this assessment—which consists of personal interviews, focus groups, and written questionnaires—The Integrity Group identifies six fundamental problems/challenges causing or exacerbating the workplace stress.

The Integrity Group issues written recommendations in order to change and improve the organization’s systems, and conducts a workshop for all employees to improve communications; it also provides employees with enhanced systems such as reporting structures and conflict resolution processes. In addition, supervisors are provided with coaching to improve their leadership skills along with communication training. All working groups thereafter report that they are working together more cohesively, while absenteeism, employee turnover, and sick leave drop dramatically. Employees express gratitude for being given the opportunity to have their voices heard and appreciate being part of the solution.

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